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Anyone else been charged extra by First Choice?
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| Snappy Jon |
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Posts: 27
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Joined: 20 Jan 2010
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Posted: Mon Jan 25, 2010 1:40 pm
Post subject: Anyone else been charged extra by First Choice?
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We've booked our honeymoon later this year through First Choice and upgraded to AIG as we feltit was right for what we wanted to do.
Low and behold we got a call from them last week saying that they had made an admin error and needed to up the price by £500! Charming as ever. Wouldn't even give us the deposit back which was a new level of customer service!
Anyone else had this call from them? Intrigued as I fancy making a big issue of this!
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| Vicky and Tommy |
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Posts: 11
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Joined: 03 Feb 2010
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Posted: Fri Feb 05, 2010 6:39 pm
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Hey Jon.
we are in the same situation as you, we are being charged an extra 74 pounds per day for 'all inclusive gold'....when we booked it we were told the price we paid included this but have since received a letter saying that we have to pay extra for 'all inclusive gold'.
we are also wanting to take this further but annoyingly we aren't getting very far with it.
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| Snappy Jon |
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Posts: 27
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Joined: 20 Jan 2010
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Posted: Mon Feb 08, 2010 8:20 am
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Hi guys,
That's interesting to know that it isn't just us. To be honest if it was a small number of cases they'd have let it slide.
Got a brick wall at their call centre like you so a friend who specialises in travel law is checking a few details out for me so I'll let you know how that goes. Otherwise I suppose it's the old fashioned couple of letters, complaint to ABTA, Watchdog etc etc.
I'm not going to let it ruin my holiday but it has got on my... proverbials...
Cheers
Jon
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JB and TC
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| Vicky and Tommy |
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Posts: 11
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Joined: 03 Feb 2010
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Posted: Mon Feb 08, 2010 3:01 pm
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Yeah do let me know how you get on. Like you I wont let it spoil my holiday but I did book all inclusive gold as we specifically wanted what that offered...and now we are not getting it!!
The call centre didnt help at all and like you im going to write a letter (when I get round to it) ill keep you posted on whether I get anywhere.
When is your honeymoon? We are not going until 7th Dec
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| Vicky and Tommy |
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Posts: 11
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Joined: 03 Feb 2010
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Posted: Mon Feb 08, 2010 3:02 pm
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Oh and by the way... they said they would give me the deposit back (not that I want it as I still want to go to Kuredu) but just so you know in case you want to argue that point!
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| Snappy Jon |
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Posts: 27
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Joined: 20 Jan 2010
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Posted: Mon Feb 08, 2010 7:49 pm
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Did you get offered a reduction to half price on the AIG upgrade? We did so if you didn't I'd have a pop at them for that! Useful to know about the deposit aswell.
Our honeymoon isn't til the 20th arrival so sadly I don't think we'll cross paths!
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JB and TC
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| skipdaleshuffler |
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Posts: 10
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Joined: 05 Jul 2009
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Posted: Thu Feb 25, 2010 12:09 am
Post subject: Gold AI
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Hello
Sorry to butt into your conversation, and i am sorry to hear what you have had to go through - i have two points though.....
Point 1 - I went last year and Gold AI isn't worth it, do and drink what you like and you wont be able to spend that kind of money - a number of people we met agreed that they would never go Gold AI if they were to return - however obviously your choice.
Point 2 - If you can get your deposits back then i would suggest you ring Paul (01772 426590) sorry can't remember the name of the travel agents - he has just organised my second trip to Kuredu (October) and again he has saved me nearly £200 and the service is fantastic (He was recomended to me) He is ABTA and ATOL etc and will make sure everything goes really smoothly.
I know i certainly wouldn't use a company that had mis sold me a holiday - and i'm sure Paul (or other travel agents) will be able to get you on exactley the same flights / accom etc.
Hope you both get sorted out and enjoy your holidays.
Best regards
Kieron
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Skipdale
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| Vicky and Tommy |
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Posted: Wed Mar 03, 2010 10:32 am
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Snappyjon. Have you sent a complaint letter yet? I did and they phoned me about a week and a half ago to say they will get back to me within 28 days with a response. Just wondered if you had got any further yet?
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| Snappy Jon |
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Posts: 27
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Joined: 20 Jan 2010
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Posted: Wed Mar 03, 2010 1:43 pm
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No I haven't sent one yet. There's something to do this afternoon then!
Still waiting for a revised invoice from them actually.
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JB and TC
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| Vicky and Tommy |
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Posted: Mon Mar 22, 2010 3:00 pm
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Hi Snappy Jon! Right ive had a response today, they will offer me all inclusive gold at £27pp per day instead of £37. Have you had any joy yet?
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| Snappy Jon |
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Posts: 27
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Joined: 20 Jan 2010
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Posted: Wed Mar 24, 2010 8:33 am
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Nothing back yet from them. We already got it dicounted from an overall cost of £1,036 to £518 though. Did you get this from them initially?
If you didn't then I'd put a rocket up them even before!
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JB and TC
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| Vicky and Tommy |
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Posted: Wed Mar 24, 2010 11:16 am
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Hi, no initially they wouldnt do anything. They just said we had to pay the full price. Then they said they would discount it from £37pp per day to £27pp per day as a goodwill gesture. This was after me writing the complaint letter. £27pp per day adds another £756 onto the holiday though which we cannot afford.
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| Snappy Jon |
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Posts: 27
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Joined: 20 Jan 2010
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Posted: Wed Mar 24, 2010 7:43 pm
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[quote="Vicky and Tommy"]Hi, no initially they wouldnt do anything. They just said we had to pay the full price. Then they said they would discount it from £37pp per day to £27pp per day as a goodwill gesture. This was after me writing the complaint letter. £27pp per day adds another £756 onto the holiday though which we cannot afford.[/quote]
They've done it for us. Tell them you know others who have had the same offer and ask for a bloody good reason why they aren't doing it for you. And good luck
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JB and TC
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